Job Detail
Position: Technical Writer Category: Specific
City: Summit State : NJ
Branch Name: Patel Consultants Dress Code:
Branch Phone: (908) 964-7575 Job ID: 34810
Pay Information: Order Type: Consulting - Temp
Description
Bachelor’s degree required. 5+ years experience as an Instructional Designer in a healthcare or pharmaceutical environment preferred. Experience with e-Learning authoring tools a
must. Knowledge of Articulate 360 (Storyline) a must. Knowledge of REMS processes and user experience design a plus.
This position designs and develops training materials, edits, and maintains all training content for all U.S. REMS functional roles.

Instructional Design
• Create and maintain training materials for Trainers for all U.S. REMS departmental roles
• In conjunction with subject matter experts, develop departmental training topics
• Continually update all U.S. REMS content and training materials to include all technology and procedural changes as they occur
• Assist with development of all departmental presentations and handouts and circulate through the official approval process prior to deployment to the staff
• Introduce innovative delivery methods of training, track success upon implementation, and provide metrics to management
• Develop instructor-led course activities and reinforcement games
• Create internal training notifications when requested and circulate among appropriate management teams prior to delivery to staff
• Assist Training Team with the creation of sample data for upcoming training classes when necessary
• Measure effectiveness of training by:
o Communicating with the Training Team, and Customer Care management teams on a regular basis
o Tracking items that are most difficult to cover and time consuming and proposing solutions to make the training more efficient and effective
o Sending out surveys to U.S. REMS staff to better understand most desirable delivery methods and propose solutions for additional training methods to be considered
• Assist with maintenance of departmental document control system for new documents and revisions
• Deploy training modules through LMS and track completion to ensure applicable staff members are up to date
• Other tasks as assigned


Technology
• Vet out new and improved eLearning opportunities for U.S. REMS and offer possible solutions based on research; consult with external Celgene departments to understand what systems work best for them and propose viable options for U.S. REMS
• Understand best training practices, discuss with Training Manager and implement upon approval


Responsibilities include, but are not limited to the following:
Online Knowledge Sharing System
• Create, edit, and revise system, process and procedural content for U.S. REMS
• Initiate document review cycles through SharePoint
• Implement final documents and ensure that document history and version control is applied
• Assign effective dates to documents
• Load training materials into the training delivery system, track training activity and deliver metrics to Training Manager on a regular basis
• Continually investigate ways to improve overall user experience

Skills/Knowledge Required:

• Strong analytical, problem-solving and decision-making skills
• Excellent knowledge of Microsoft Word, Excel and Power Point
• Excellent knowledge of e-Learning authoring tools such as Articulate 360 (Storyline), Captivate, Camtasia
• Detailed knowledge of SharePoint; knowledge of SupportPoint a plus
• Experience creating and maintaining instructional materials and facilitator guides is essential
• Experience documenting change history is required
• A leader with excellent communication skills (both oral and written) and the ability to communicate across multiple levels of the organization
• Group facilitation skills required with the ability to also work independently in a fast paced, changing environment
• Ability to remain organized with multiple tasks occurring simultaneously; project management skills a plus
• Integrity, flexibility, positive attitude and a strong work ethic required
• High level of motivation and initiative
• Great time management and prioritization skills a must
• Minimal travel required
About Us
We are proud to be an Equal Opportunity Employer.